COVID-19

Updates for all our customers

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We hope you and your loved ones are well. Unfortunately, this unpredictable life-changing event has changed and impacted our day to day lives. It is fair to say we are all feeling the effects of this COVID-19 virus. In light of this pandemic, we are here to reassure you that GIE is following guidelines and safety measures in line with health organisations. 

Some Important Information

As of 24th of March 2020, the UK government has enforced a lockdown and as such GIE are no longer permitted to conduct any deliveries. The safety and lives of our staff and customers are our priority. We do, however, understand that many of you are waiting on deliveries and you do not want to let your customers down in these already difficult times. We also know many of you operate online and for now, the courier services will still operate as usual.

 

We are fortunate that we do live on-site, and as such from home we can remain connected to you to answer any questions and to allow collections.

If You Plan On Collecting

  • You must call the office to make staff aware of your intention to make a collection

  • Please, do not enter the office. Simply knock the door and a staff member will attend to you. 

  • You must respect the recommended 2-meter distance from any staff member, our staff members will ensure you receive the same courtesy 

If You Plan On Sending A Courier

  • We have a designated collection area where we can leave the goods that you courier will not need to be in contact with any staff member, this can allow your online business to get through this situation. Our best products to sell online using couriers are the rugs, blanket boxes and armchairs. Please ring the office to make arrangements.

We understand that these are very uncertain times. We want to reassure you that we are here to help you and your business at this time.

 

When this health crisis ends, and it will end, we will be back to business as usual, with new products and improved systems. The most important thing is to remain safe.

 

From all of the GIE family, we wish each of you and your families health and safety through these difficult times.

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"Real comfort, visual and physical is vital to every room"

- Mark Hampton

- Interior Designer

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( +44 ) 28 3086 1678